The Good Sport Guarantee
Instead of lots of complicated rules and caveats, this is a policy founded on trust, honesty and common sense. If we were an outdoor clothing brand and you came to us with a broken zip or faulty stitching, even 10 years later, we’d either fix it or send you a new one, no questions asked. Unfortunately travel and hunting isn’t that simple, but we aim to apply that same mentality to our good sport guarantee.
Here’s how it works
If you feel let down by the experience or service you received, simply contact us. We’ll gather all the details from you, then talk to your host to validate the problems and understand where things went wrong.
If something did indeed clearly go wrong with your trip or event, or it wasn’t as described, and the problem was within the control of either ourselves or the host, we’ll work out a refund with you and the host that’s proportional to the scale of the problem.
To help us make the policy work fairly and honestly for everyone, we just ask that you first point out the problem to the host or a member of the Atlas team, and give them a chance to fix the situation while you are still away or partaking in the event. Without having done that, it’s much harder to put things right, and it will be taken into consideration when assessing the case.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.
In the 1-in-many-thousands chance that you need to make a claim, simply email email@example.com and we’ll be right on the case.